Refund policy

Every item from Auntie Lyn's Creations comes with guarantees under the Australian Consumer Law that can't be excluded. If something you buy has a problem, we'll make it right.

When you're entitled to a remedy

You can ask for a refund, replacement or repair if an item:

• is faulty or damaged
• doesn't match its description or photos
• isn't fit for the purpose it was sold for
• arrives as the wrong item

If the problem is major, you can choose a refund or a replacement. If the problem is minor, we'll repair, replace or refund it within a reasonable time.

Change of mind

We don't offer refunds or exchanges for change of mind, including choosing the wrong size or design. Because many of our products are used close to a baby's skin or mouth, such as teethers and face cloths, we can't resell items once they've left us.

How to make a claim

1. Email auntielynscreations@gmail.com within a reasonable time of noticing the problem.
2. Include your order number, a short description of the issue and a photo.
3. We'll reply within 2 business days and let you know the next step.

If we need the item back, we'll email you the return address and instructions. If the item is faulty or we sent the wrong thing, we'll cover reasonable return postage.

Refunds

Approved refunds go back to your original payment method within 5 business days of approval. Your bank may take a few extra days to process it.

This policy doesn't limit any of your rights under the Australian Consumer Law. For more on those rights, visit accc.gov.au.